24-HOUR HELP DESK

According to the current scenario on Customers and suppliers demand 24*7 inbound support for the commodities and services in which they have invested. Providing your customers with help and attention during urgent technical issues, so that it will increase customer's satisfaction levels and customer loyalty for the long term growth of your business.

How Can We Help You?

In our 24*7 hours service Desk call center executives will answer first tier questions or concerns about your products and/or services, regarding all type of question or the complexity of products and/or services by using web-enabled technology. In addition, our in-house training facility enables us to give agents detailed training on your products and services. Due to this training our executives are able to provide the best available solution for the customers problems related to product or services. Medma 24 hours help desk will provide the complete satisfaction to your customer segment. It will help you to increase and maintain loyalty and faith on your product or service among yours consumers.

• First hand customer assistance
• Hardware support
• Software support
• Password resets
• Frequently Asked Questions (FAQs)

24-Hour Helpdesk Highlights:

• 24*7 in bound support for products and services provides customers with the extra level of attention they need and demand.
• 24*7 medma executives can handle simple to complex questions using detailed expert systems, till customer's satisfaction.
• 24*7 medma offers a variety of quality support services, with the aim to provide 100% customer satisfaction.

TOLL FREE CUSTOMER SERVICE

An organized customer service plan can be the one factor that keeps your business ahead of the competition. Toll Free Customer Service can bring success to your customer service approach and sales strategy.

Around-the-Clock Question Handling:

We are offering you a toll free service to increase customer confidence and reduce redundant calls into your office with 24*7 hr. At anytime our representative can access your Frequently Asked Questions (FAQ's) and answers them on the basis of proprietary.

Eliminate Redundant Business Processes and Reduce Costs

Instead of appointing a full time employee to take care of your calls or dealing with them on your own, inbound your customer service needs medma where our professional, qualified, and well mannered call center agents will handle your calls 24*7*365. As a result, you save valuable time and money that can be invested in other areas of your growing business.

Front Line Order Taking Support

As a valuable partner we can handle customer service calls and take customer orders. By combining our toll free customer service with our order taking solutions, our executives can handle all your important calls, from sales to Frequently Asked Questions (FAQ's), increasing the efficiency and effectiveness of your customers' calls.

Medma - Toll Free Customer Service provides-

• 24*7*365 Toll Free Customer Service increases customer satisfaction and customer loyalty.
• Standardized FAQ, our proprietary executive interface, ensure efficient and accurate service is delivered to your customers.
• Inbound customer service reduces salary expenses and saves your valuable time, allowing you to focus on other areas of business
• Combining our customer service solution with your order taking line can increase efficiency and effectiveness of each call.

EMAIL RESPONSE

Customers expect email responses promptly; making your turn-around time a crucial factor. Medma Email Response solution manages your customers' email and web-form inquiries to ensure that they receive an appropriate response to emails quickly and accurately.

Real-time Email Support:

Medma are standing by 24-hours a day to provide personalized and immediate responses to your customers' emails. Real-time email support is an effective supplement to your live telephone support and live chat services. With real-time email support, you provide a holistic customer service experience that will strengthen your brand and increase revenues.

Response on Time:

Impressing your customers and clients with quick response time can set your growing company apart from the competition. The result is an improved customer service experience and increased brand loyalty, resulting in greater online and off-line sales.

Medma email response can help you out to attained those customers which are not in your direct touch, that segment is also very large. On behalf of you we take care of that segment, which can be helpful in increasing your brand loyalty. It generates the chances of your long term sales. It will minimize your risk of customer shifting to some other brands

Medma- Email Response Highlights

• Personalized and immediate responses to emails 24*7*365.
• Medma email response program ensures efficient and accurate email responses.
• Email support combined with current customer service plan sets you apart from competition, increasing brand loyalty and long term sales.

LIVE WEB CHAT

With the increase of online shopping and growing attraction to researching on the Internet, your online customer service strategy plays an important role in your business. Integrate medma Live Web Chat solution convert your online visitors into loyal buyers. Learn how medma Live Web Chat can bring success to your online customer service approach and sales strategy.

Chat specialists:

Medma Live Web Chat will help increase your online conversions and customer acquisitions by providing real-time assistance for your customers. Medma utilizes highly trained chat specialists, fully dedicated to handling all Live Web Chat communication. This will help you to convert the visitors into potential customers. Our executives have strong, well-developed written communication skills geared towards engaging customers, directing them through the sales process.

The live web chat can provide you an advantage to market all your schemes and offers to the visitors which will enhance the chances of conversion of visitors into customers, and finally closed the sales.

Increase Customer Satisfaction:

Medma Live Web Chat allows your customers to receive quick answers to their questions they can get the overall knowledge of any product or services without the hassle of disconnecting from the Internet or using the phone. With Live Chat you can staff your web store with a sales representative 24 hours a day. Our team of executives is well trained in technical aspects so that customers can get all the required information's as per their choice.

Medma- Live Web Chat Highlights

• Increase online conversions and customer acquisitions with real-time assistance.
• Market promotions and discounts directly to online visitors through Proactive Chat.
  
• Reduce shifting of indirect customers to other brands.
• Increased customer satisfaction levels through convenient 24*7*365 customer service.

INBOUND ORDER TAKING

Medma offers fully integrated inbound order taking services on a 24*7/*365 basis. We are capable to handle any call volume and any size of product catalog - from a single product to large catalog orders.

Medma inbound Order taking Services can enhance your customer service approach and sales strategy.

Target oriented order taking:

Our mission is to increase the percentage of calls for your campaign that convert into actual sales. We specifically train our executives to handle each call as a valuable sales opportunity and use to increase the value of each order. Furthermore, to ensure quality assurance and quality service, our call center executives are fully trained as Order Taking Specialists.

Streamlined Sales Channels:

Using a web enabled call center allows our executives to enter orders through your existing e-commerce website, thus streamlining sales and fulfillment channels. If an e-Commerce page is not already in place, medma will build one for you, allowing the convenience of real-time credit card processing, inventory tracking, and integration with your fulfillment house.

Front Line FAQ Support:

As a valuable partner, Medma can take your orders and handle front-line customer inquiries, frequently Asked Questions (FAQs), our executives will answer all the questions related to your business both easily and thoroughly, increasing the efficiency and effectiveness of your customers' calls.

Medma inbound- Order Taking Highlights:

• Fully integrated inbound order taking services handled high call volumes and diverse product catalogs.
• Quality training of executives ensures quality service and effective sales closing.
• Customized e-commerce website will streamline your sales and reporting channels.
• FAQ integration provides for efficient and effective quarry handling.

TECHNOLOGY

The technology used by medma inbound call center greatly impacts the quality of every call - At medma, we strongly believe in the benefits of advanced technology and have made extensive investments to ensure our capabilities remain ahead of the curve and our clients have access to the highest quality and most reliable technology available in the market.

Our technological capabilities include:

• Web-based workstations allowing access to the Internet so Executives can quickly collect important information during calls.
• Advance and best companies' voice over IP technology to record and store successful calls.
• Database driven call routing allowing for complex call scripting and skill-based routing ensuring only your dedicated agents take your calls.
• A robust system with multiple redundancies allowing for a stable environment with over 99.99% uptime.
• 24*7 personal IT support is provided by medma itself to handle all systems are consistently running smoothly. So that their will be no hurdle in client service.

TEAM of IT professionals:

Thousands of calls, chats, and emails run through our call centers on a daily basis. Managing these is an important task and crucial to maintaining high levels of quality. Any company can buy the best technology on the market, but these are the people behind this technology that can deliver the results you are looking for.

The Medma is having its own experienced & dedicated team 0f IT professionals .The medma IT staff is made up of a various members, all are experts in the various fields like telecommunications field. This talented team, allows us to provide customized applications to any of our clients requiring much better services then others. These hard core professionals are having their own philosophy that-"if you can dream it, we can build it".

TECHNOLOGY FEATURES

Medma inbound Outsourcing will provide you with access to leading edge technology that will enhance the quality of communication to your customers, maximizing their experience and satisfaction. They will also get benefit from increased efficiency, and can expect quality to consistently remain at a high level.

Medma inbound Call Center Technology Features Include::

Automatic Call Distribution (ACD) - As part of our Computer Telephony Integration (CTI) system, the ACD distributes incoming calls to the right group of agents that are trained on your account. That means the call from the customers end will transfer to that executives only who are having a sound knowledge of your product or services. So that they can provide the accurate reply on every valuable call.

Routing based on skills - Medma representatives are separately according to their skill set, language, and channel (phone, chat or email), medma advanced skills based routing system ensures that each customer is attained by that representative who is specially trained and skilled for your product/service.

Routing based on knowledge - With Knowledge Based Routing, clients can establish preset options for their callers. Your callers will be prompted to select the service option they require when they phone into your customer service line, resulting in quicker call resolution and reduced support costs.

Call recording facilities - Every customer call is recorded for our clients' reference and can be accessed online. We also use digital recordings for quality assurance and training purposes.

WEB BASED CUSTOMER CARE

Now a day´s customers demand web-based support for its convenience and accessibility. Offering online customer support is a cost effective way to provide customers with service they'll value. For a company with an online presence, integrating web-based customer support to your customer care. By this customer can get the rapid solution for his/her problem.

Medma has evolved latest Internet technology and combined its customer service experience to provide your customers with a convenient communication channel they demand. We offer a voval combination of e-services with integrated multi-channel capabilities such as:

• Live Web Chat
• Email Response
• Ticket support via web based application
• In bound order taking

In ticket support via web based application facility provide you a benefit in which we will provide you our man power that work on your websites and when their will be some issues related to problems in your commodity or services. Our executives will open up a ticket to your website. Then super admin will respond to your website regarding the solutions, through this you are able to deal with any kind of website related problem without putting any extra efforts and you can get the best and rapid solutions for your problems.

Appointment booking:

Medma inbound service will provide you an appointment booking facilities in which you can take an prior appointment with your potential clients and deal them properly, convinced them and finally close the sale so that it can help you to deal with your prospects in the best way as you wish to deal with. Medma inbound customer care will provide you a competitive advantage with which you can not only chase your competitors but also you can over take them. With the help of this service we will try to generate absolute customer satisfaction, which can grow your business up to the level of your expectation. Medma 24*7 customer support service is providing you the team of expert executives which will provide your customer the complete satisfaction by helping them out in terms of overall knowledge of your commodity / service. Our call center is well equipped with the latest voice over IP technology from best companies and uses software designed specifically for the call center environments.

LEAD GENERATION AND CUSTOMER ACQUISITSION

Medma inbound service have a great feature for you, we will generate a lead for you that means we list out those customers for you who are able to buy your product but they are not aware of your brand.

We approach that segment of customers who are having needs or want for the product/services offered by you. Listing out the potential customers, approaching them, give them details of your commodity or services, match your availability with their demands and finally closed the sale.

As per the current scenario there is a lot of competition in the market several products are there to satisfy customers needs. But medma will provide you a service in which we approach the customers on your behalf, with your products and services.

The company who is able to approach the right clients at the right time with the right product/service, is having the highest chance to win most number of consumers, gain large number of client base, having stronger brand image and promotion, more and more revenue generation & finally more returns on investment & more competitive advantages to survive easily in the market for long term.

Through our appointment booking, lead generation and client's acquisition Services you are having a better chance to increase more number of customers with out any extra effort. Our team of experienced representatives will close more number of sales for you, generate future prospects, and work as a metaphor for your organizational development in terms of more number of customers and profit.

SHIPMENT AND ORDER TRACKING

In medma inbound services one of the service is shipment and order tracking facility. In this service we are offering you a method though which you can provide much better service to your customers. In this we will provide you a facility in which our call center executives are not only taking orders for your company but we also provide a special facility to your customer that, he or she can get that ordered commodity or services at their door step. So that they must feel free with the botheration of dispatching or collection of their unit/service.

We provide them the facility to order the product or service of their choice by approaching them and provide the full knowledge of your product/service. They can dispatch their orders; we will provide them at their door steps. Apart from this we also provide them a facility to have complete information about the status of the dispatched product or service.

For providing them an outstanding service we can track their order and keep them update as per the condition. We will take care of the overall process that means- cargo information etc, so that the commodity or service will reached to them on the specific time which is committed by you. This can bring a feeling of faith and loyalty among them about your brand.

This facility will be very helpful for you in such a way because, fulfillment of commitment is very important in today's business. This kind of shipment and order tracking facility will provide your brand an extra advantage and as well as you feel more confident about your commitments related to your customers. Something extra then others will always keep you apart from the mob, and this uniqueness will give you an extra power in terms of better services provider/or a better product with the best service.

Collection Services

MEDMA offers you an ultimate service that can provide your business a tremendous growth. Revenue generation is one of the most essential needs for the business progress, and that is done through proper "Collection" Service only. Collection means not only that amount which you are taking at your outlet counter but it includes all kind of amount related to your business.

Few examples of our collection services offered to our clients are given below-

Debit collection includes what ever the collection generated through your business sales. We provide you this service in which our executives will do collection of your debit amount that means we not only sell out your product but we also collect the price of that product from your customer on your behalf so that you may get completely closed sales. Medma provides a wide range of services, for collecting on your past due accounts, from a global source of experienced, highly-trained personnel. Choose from collection letters through third party contact, and up through litigation with the ability to have a continuity of service and process from one resource.

In our credit collection service we provide you tension free process in which our call centre representative will take care of your credit payments to be done by your customers on time, so that you will be hassle free about your credit amounts which can cause huge profit and revenue generation for your business. Understands that working with consumers means being prepared to take the time to review, explain and work with people. Our professional approach to the collections process, allows us to maximize the amount collected while minimizing any potential negative impact to the relationship our customer has with their client.

In any kind of business, Recovery plays a vital role behind success of any enterprise. In day to day sales there is a big amount of credited money, which is to be taken care very seriously. This dead amount may cause a huge loss for any business. In our recovery service our executives will provide you a service in which they recover you´re that amount which will be credited by you and seems as dead money. This may provide you an extra edge so that you can get that amount, which you are unable to recover in that frame of time.

In our inbound collection service we provide you a complete service, with in which our representatives not only retain customers for you but after selling your product or services to them, but we will charge price of that commodity from them. That means a completely closed successful sale for you.

In our early to late stage collection service we continually invest in negotiation skills and Fair Debt Collection Practices Act training for our collectors. Our collection phone calls are regularly monitored by Supervisors and Managers to ensure collection efforts are effective and in full compliance of applicable laws. Using our automated predictive dialer and fully customizable collection software collectors will perform the following collection activity:

• We will make collection phone call attempts to remind your customer of their obligation. We rotate our collectors outside of normal working hours to ensure we are able to reach your customers by phone. Initial calls will be customer service oriented, and as additional payments are missed our collectors will tactfully inform your customers of future actions that may be taken to collect on the account and work with them for the best possible payment arrangement.
• We have a wide selection of collection letters to send to your customers, or you may provide us with your own customized letters to send. We will mail demand letters, notices of default, and notices of forfeiture or foreclosure, as you desire.

In our B2B collection service, we will take care of your all the collections related to any business deal with any other organization. This makes you hassle free so that apart from your day to day working, you are least bothered about those collections which you have to collect from your recent deal or from any previous deal. We take care off sending reminders to your partners regarding collections and make you update regarding the situation. We also take care of the second party to make them comfortable in making them payments smoothly on the given time frame.

MEDMA offers digital solutions and tools that greatly enhance performance and productivity of processes. The Collections team ensures compliance with all regulatory norms while collecting past due amounts from consumers and businesses.